Welcome to the Onyx Data May 2024 Challenge!

Webinars

Learn more about ZoomCharts visuals & gain a knowledge advantage in the contest by joining the upcoming webinars! You'll also get the chance to your ask questions and get expert answers in the Q&A section.

Upcoming webinars

What Makes a Winning Report? ZoomCharts Expert Feedback on Top Entries

30th May, 2024

11:00 AM - EDT

Reviewing TOP5 entries from May DataDNA ZoomCharts Mini Challenge + announcing the winner

Learn more

Past Webinar recordings

Analyze Tech Support KPIs in Power BI with ZoomCharts

Online workshop for Onyx Data DataDNA ZoomCharts Mini Challenge participants

Watch the recording

How to participate? 

1. Register for the challenge: 

• Download the DataDNA Challenge dataset either on this Challenge page or from Onyx Data website. 
• Register for DataDNA ZoomCharts Mini Challenge.
• Activate your free Drill Down Visuals Developer License for Power BI. 

2. Build your report in Power BI: 

• Set up an account in Power BI using the assigned license details (if you have participated in ZoomCharts Challenges in the past, you can use the same account you set up before).
• Use the account to access the full library of custom ZoomCharts Drill Down visuals. 
• Use the dataset to build a Power BI report including at least 2 ZoomCharts Drill Down Visuals in one report page. 

3. Improve your report and learn new skills: 

• To learn more about applying ZoomCharts visuals in your reports, participate in the challenge workshop. 
• If you have any questions or need advice, you can book a free individual consultation. 
• Check out the submissions from past challenges for inspiration. 

4. Submit your challenge entry: 

• Submit your report in .pbix format for validation. 
• If your submission doesn’t match the challenge criteria, you will be notified by email indicating the reason. Don't worry if this happens! You can fix the issue and resubmit your report. 
• Together with validation confirmation you will receive a publish to web link that you can use to add the report to your portfolio or publicly share online. 
• All validated entries will receive personalized feedback from the evaluation team. You can use this feedback to revise your report and resubmit it before the deadline. Feel free to resubmit your entry as many times as necessary before the deadline. 

5. Finalize your participation to compete for the prize: 

• Post the final version of your submission as a single image on your LinkedIn profile, including the tags @ZoomCharts and @OnyxData, as well as the hashtags #dataDNA and #builtwithzoomcharts. 
• After posting the report on LinkedIn, please complete this form. 
• Follow ZoomCharts on LinkedIn 
• Follow Onyx Data on LinkedIn 
• All participants of ZoomCharts Mini Challenge who have filled in the form are also valid to compete in the main Onyx Data DataDNA challenge for a chance to win additional prizes. Read more here. 

6. Attend challenge closing webinar to hear the results: 

• The submissions are evaluated by ZoomCharts team (see "Judging criteria" for more info). The submissions of Top 5 ZoomCharts Mini Challenge finalists are analyzed live during the challenge closing webinar to share the best practices and learning opportunities with the community.
• The author of the best report is rewarded with a $300 Amazon gift card from ZoomCharts. 

About the dataset

In today’s world, businesses of all sizes rely heavily on technology for daily operations. Technical support plays a crucial role in maintaining these systems efficiently. This month's challenge provides a real-life scenario for you to explore: analyzing the functioning of technical support. It’s a great chance to learn from fellow participants, improve your analytical abilities, and broaden your professional experience.

What should your report include?

Create a report that allows end users to easily find answers to the following questions about Technical Support Centre performance:

1. What are the peak ticket creation times?
2. How does the first response and resolution times compare against SLAs?
3. Explore customer satisfaction rates across agents, topics and other categories.

Additionally, you can consider the following questions and Key Performance Indicators (KPIs) to guide your exploration.

Ticket Volume Trends:

• Analyze daily, weekly and monthly volumes
• Compare volumes between workdays and weekends
• Examine ticket distribution during standard work hours versus after hours

Ticket Content and Resolution:

• Identify trends in ticket topics
• Compare support channels (chat, phone, email)
• Analyze ticket geography for trends in submissions or product issues

Performance Metrics:

• Evaluate agent SLA adherence for first responses and resolutions
• Check how quickly tickets move through the resolution process

Technical requirements

• Build your report using only Power BI
• The number of pages in the report is not limited
• At least one report page has to contain a minimum of 2 ZoomCharts Drill Down Visuals. See a practical guide on Drill Down Visuals here

Judging criteria

We empower participants to build PRO reports in order to create exceptional user experiences. Drill down and filter data with ease, giving your end-users the insights they need, quickly and intuitively.

1. How easy is it to understand the data? (max 10 points)
   • Is too much text used for explanation?
   • Are the indicative colors in charts instinctually understandable?
   • Does it tell a story?
2. How easy-to-use is the report? (max 14 points)
   • Cross-chart filtering implementation across the report. Can other visuals provide relevant data as the user explores the report?
   • Response time
   • Drill Down: multi-layer data exploration. Can the user drill down and gain additional insights within the report?
   • Use of tutorial overlays and other elements to assist new users. Can a new user start using this report straight away with just the guidance provided within the report itself?
3. How good is the report design and is it suitable for its purpose? (max 10 points)
   • Visual design: is the overall look consistent, no empty spaces, no overcrowding?
   • Interface design: are there unnecessary visualizations/buttons/complexity in use?
   • UX design: is the produced report usable?
   • Report design: is the main challenge answered?
   • Technical: are all the fonts used the same, are the sizes readable?

You are encouraged to use various techniques at your disposal, such as tooltips, drill-throughs, drill-downs, cross-chart filtering and page navigation features, to enhance your analysis.

Dataset

My license

1:1 mentoring sessions

You can book a personal session with Senior Product Expert at ZoomCharts, Aivis Pavlovs, to gain practical knowledge about Drill Down Visuals and how they can be used to enhance data storytelling in a report.