Technical support

Report Author: David Amri


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Report submitted for Onyx Data DataDNA ZoomCharts Mini Challenge, May 2024. The report was built based on Tech Support Analysis dataset and includes ZoomCharts custom Drill Down PRO visuals for Power BI. 

Author's description:
The main objective is to provide insights into the KPIs cantered around Technical Support. The report analyses SLA success, Average resolution times, Customer Topic performance, Peak Tick Creation Breakdown times and ticket status, thus providing a holistic view of Agent performance.

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