Technical Support Analysis Report

Report Author: Shubham Mataghare


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Report submitted for Onyx Data DataDNA ZoomCharts Mini Challenge, May 2024. The report was built based on Tech Support Analysis dataset and includes ZoomCharts custom Drill Down PRO visuals for Power BI. 

Author's description:
Track and optimize support operations with our comprehensive report, providing insights into ticket volumes, SLA adherence, agent performance, and customer satisfaction. Gain actionable intelligence to enhance efficiency, improve resolution times, and deliver exceptional support experiences.

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