Technical Support Analysis Challenge

Report Author: Bimal Subhasis


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Report submitted for Onyx Data DataDNA ZoomCharts Mini Challenge, May 2024. The report was built based on Tech Support Analysis dataset and includes ZoomCharts custom Drill Down PRO visuals for Power BI. 

Author's description:
Addressing these key issues requires a multi-faceted approach that includes user education, improved support infrastructure, proactive system management, and continuous feedback integration. You can enhance support efficiency, reduce ticket volumes during peak times, and improve overall user satisfaction.

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