Technical Support Analysis

Report Author: Malaika Ramzan


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Report submitted for Onyx Data DataDNA ZoomCharts Mini Challenge, May 2024. The report was built based on Tech Support Analysis dataset and includes ZoomCharts custom Drill Down PRO visuals for Power BI. 

Author's description:
Contains Analysis of tickets support performace team and resolution through multiple criteria such as:
1. ticket volume trends
2. ticket content & resolution
3. performance metrices related to SLA resolution and customer satisfation rates.

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