Summary

This Power BI IT Support Performance & Geographic Analysis Dashboard provides a one-page view of service desk activity. It helps IT support teams compare performance measures, investigate ticket patterns, and explore how support demand varies across locations.

The report was created by Ugochukwu Nwasuruba for the FP20 Analytics ZoomCharts Challenge in July 2025. It uses an IT helpdesk dataset containing more than 1,000 support tickets.

Key Insights of the Power BI IT Support Performance & Geographic Analysis Dashboard

The dashboard combines performance comparisons, relationship analysis, and geographic exploration in a single report page. Its main analysis areas include:

• Support performance: Review available helpdesk measures in a consolidated overview
• Ticket comparisons: Compare support activity across the available request types, queues, priorities, and other ticket groups
• Metric relationships: Explore how displayed service desk measures vary in relation to one another
• Geographic demand: Analyze where support requests originate and compare activity between locations
• Performance trends: Investigate changes in ticket activity across the available time periods

Drill Down Scatter PRO supports relationship analysis, while Map PRO provides a geographic view of support activity. Combo and Combo Bar PRO visuals add trend and category comparisons within the same interactive dashboard.

How to Use This Power BI IT Support Performance & Geographic Analysis Dashboard

Click active data points, bars, and map locations to filter the dashboard. Use the available drill-down interactions to explore individual ticket groups, locations, and periods in greater detail.

Preview the interactive report online or download the .pbix template to examine its data model, calculations, visual settings, and one-page layout. Replace the sample data with your own IT support records to adapt the dashboard for service desk reporting.