Welcome to the FP20 Analytics July 2025 Challenge!

Webinars

Learn more about ZoomCharts visuals & gain a knowledge advantage in the contest by joining the upcoming webinars! You'll also get the chance to your ask questions and get expert answers in the Q&A section.

Upcoming webinars

IT Helpdesk Ticket Analysis in Power BI – Top 5 Report Ideas

25th July, 2025

09:00 AM - EDT

Explore 5 practical Power BI report ideas that help uncover trends, track performance, and improve workflows in IT support teams, based on real reports from the ZoomCharts + FP20 Analytics Data Challenge.

Learn more

Past Webinar recordings

How to Design a Power BI Dashboard for the IT Support Desk

Optimize IT support team performance by building an effective Power BI dashboard in this hands-on workshop. Learn how to clean data, choose the right visuals, and create reports that drive real improvements.

Watch the recording

How to participate in FP20 Analytcis challenge with ZoomCharts?

1. Register for the challenge: 

• Register for the FP20 Analytics ZoomCharts Challenge using the form on this page.
• Download the Challenge dataset on this page or from FP20 Analytics website.
• Activate your free Drill Down Visuals Developer License for Power BI. Read license setup instructions.
• Read the challenge brief (see "The Brief" section) for additional info about the dataset and to see what questions your report should answer.  

2. Build your report in Power BI: 

• Set up an account in Power BI using the assigned license details (if you have participated in ZoomCharts Challenges in the past, you can use the same account you set up before).
• Use the account to access the full library of custom ZoomCharts Drill Down visuals. 
• Use the dataset to build a Power BI report including at least 2 ZoomCharts Drill Down Visuals in one report page. 
• The recommended number of pages in the report is up to 3 pages, including drill-through pages.
• Canvas size is 16:9 (Default Power BI size) or Full HD size = w:1920 - h:1080 

3. Improve your report and learn new skills: 

• To learn more about applying ZoomCharts visuals in your reports, participate in the challenge workshop. 
• If you have any questions or need advice, you can book a free individual consultation. 
• Check out the submissions from past challenges for inspiration. 

4. Submit your challenge entry: 

• Log in to your account on this challenge page and submit your report in .pbix format for validation.

If your submission doesn’t match the challenge criteria, you will be notified by email indicating the reason. Don't worry if this happens! You can fix the issue and resubmit your report. 

• Your report will be reviewed within 1–2 business days. Once it’s validated, you’ll receive a Publish to Web link via email. You can use this link to add the report to your portfolio or share it publicly online.
• All validated entries will also receive personalized feedback from the evaluation team via email within 1-2 business days. Use this feedback to revise your report and resubmit it before the deadline.

Note: Feel free to resubmit your entry as many times as necessary before the deadline.

5. Finalize your participation to compete for the ZoomCharts grand prize: 

• Post the final version of your submission in PDF format on your LinkedIn profile. 
• Use the caption "I am participating in FP20 Analytics Challenge 28". 
• Include a summary of your report's key insights and add the ZoomCharts publish to web link (if available).
• Use #FP20Analytics, #builtwithzoomcharts, tag @Federico Pastor and @Zoomcharts.
  
• Additionally, post your report in the FP20 Analytics LinkedIn Community group. 
• Follow ZoomCharts on LinkedIn

6. Attend challenge closing webinar to hear the results:

• The submissions are evaluated by ZoomCharts team (see "Judging criteria" for more info). The submissions of Top 5 ZoomCharts Challenge finalists are analyzed live during the challenge closing webinar to share the best practices and learning opportunities with the community. 
• The author of the best report is awarded with a $300 Amazon gift card.

Technical requirements

• Build your report using Power BI
• The recommended number of pages in the report is up to 3 pages, including drill-through pages.
• Canvas size is 16:9 (Default Power BI size) or Full HD size = w:1920 - h:1080 
• The report should contain at least 2 ZoomCharts Drill Down visuals within a single page. See a practical guide for using Drill Down visuals

The Brief

Ticket to Resolution: Optimizing IT Support Performance

In this challenge, you’ll take on the role of an IT support analyst working with a dataset that looks like it came straight from a real service desk system, such as Jira Service Management. The goal is to explore and analyze support tickets to understand how the IT team handles different requests and how they can improve their performance.

Judging criteria

Business users use reports to make data-driven decisions. That’s why reports are called effective if they enable users to drill down and filter data quickly and intuitively to find answers to any question they might have and analyse data in all possible directions and dimensions.

Each report is evaluated based on three main criteria: intuitiveness, insightfulness, and interactivity. These factors ensure that the reports are not only accurate and functional, but also meet the target audience's needs and are ready to be presented to the end-users. 

1. Intuitive: How clear and easy it is to understand the report at a glance? (max 15 points)
   • Is the report visually appealing?
   • Choice of charts and visual elements
   • Does the report tell a story?
   • Is it not overwhelming to the user?
   • Choice of tooltips, titles, and legends
     
     
2. Interactive: How engaging and seamless is the report exploration and interaction with data? (max 15 points)
   • Clear navigation that allows user to explore the report
   • Use of slicers and other interactive elements
   • Smooth cross-chart integration
   • Is report optimized for touch devices?
   • Are tutorials and guiding elements helpful to the user?
     
     
3. Insightful: How accurate, complete, and meaningful is the data in driving decisions? (max 15 points)
   • Depth of analysis
   • Data cleaning and preparation
   • Does data show up accurately in the report?
   • Is report optimized for quicker loading time?
   • Does the report provide deeper exploration of data (drill-down)?

Dataset

My license

1:1 mentoring sessions

You can book a personal session with Senior Product Expert at ZoomCharts, Aivis Pavlovs, to gain practical knowledge about Drill Down Visuals and how they can be used to enhance data storytelling in a report.