Registration Open
Registration Open
23 June | 07:00
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Create a Power BI report analyzing IT support tickets to understand how the IT team handles various requests and identify opportunities to improve performance.
Submission deadline
DAYS
HOURS
MINUTES
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Use these credentials to access ZoomCharts visuals and create your report for the ZoomCharts Challenge or for your personal training.
Submitted:
Your report will undergo validation. Once the validation of your report is complete, we will send you a Power BI Publish to Web link that you can share publicly.
Confirmed your submission fits the criteria:
Reviewed:
Rejection reason:
Workshop | How to Design a Power BI Dashboard for the IT Support Desk
Workshop | How to Design a Power BI Dashboard for the IT Support Desk
04 July | 08:00
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Webinar | IT Helpdesk Ticket Analysis in Power BI – Top 5 Report Ideas
Webinar | IT Helpdesk Ticket Analysis in Power BI – Top 5 Report Ideas
25 July | 09:00
23 June - 22 July
Want to learn to build PRO reports? With personalized feedback and informative workshops, this is your opportunity to take your report-building skills to the next level, build your professional portfolio, and network with like-minded people.
The ZoomCharts challenge is hosted in partnership with FP20 Analytics – a group that unites passionate and inspiring data enthusiasts, and helps new data analysts improve their skills and build a competitive portfolio. Join in and sharpen your skills together with this open and friendly data community. Read more about the challenges on the FP20 Analytics website. Join the community on LinkedIn.
Participate in FP20 Analytics ZoomCharts Challenge to enrich your skill in creating PRO reports that help business users explore data quickly and intuitively.
The best report’s creator will receive a $300 Amazon gift card from ZoomCharts. The ZoomCharts winner will be announced in a special live webinar session on July 25, where we will review the Top 5 entries from the challenge.
Learn more about ZoomCharts visuals & gain a knowledge advantage in the contest by joining the upcoming webinars! You'll also get the chance to your ask questions and get expert answers in the Q&A section.
1. Register for the challenge:
2. Build your report in Power BI:
3. Improve your report and learn new skills:
4. Submit your challenge entry:
If your submission doesn’t match the challenge criteria, you will be notified by email indicating the reason. Don't worry if this happens! You can fix the issue and resubmit your report.
Note: Feel free to resubmit your entry as many times as necessary before the deadline.
5. Finalize your participation to compete for the ZoomCharts grand prize:
6. Attend challenge closing webinar to hear the results:
Ticket to Resolution: Optimizing IT Support Performance
In this challenge, you’ll take on the role of an IT support analyst working with a dataset that looks like it came straight from a real service desk system, such as Jira Service Management. The goal is to explore and analyze support tickets to understand how the IT team handles different requests and how they can improve their performance.
This dataset includes over 1,000 IT support tickets. Each ticket is similar to what you'd see in a tool like Jira with details like:
Your job is to dig into the data to find patterns that can help the IT team:
Ticket Types & Tags
Resolution Time & Priorities
Locations & Volume
Process Improvement
Business users use reports to make data-driven decisions. That’s why reports are called effective if they enable users to drill down and filter data quickly and intuitively to find answers to any question they might have and analyse data in all possible directions and dimensions.
Each report is evaluated based on three main criteria: intuitiveness, insightfulness, and interactivity. These factors ensure that the reports are not only accurate and functional, but also meet the target audience's needs and are ready to be presented to the end-users.
Workshop | How to Design a Power BI Dashboard for the IT Support Desk
Workshop | How to Design a Power BI Dashboard for the IT Support Desk
04 July | 08:00
-
Webinar | IT Helpdesk Ticket Analysis in Power BI – Top 5 Report Ideas
Webinar | IT Helpdesk Ticket Analysis in Power BI – Top 5 Report Ideas
25 July | 09:00
23 June - 22 July
You can book a personal session with Senior Product Expert at ZoomCharts, Aivis Pavlovs, to gain practical knowledge about Drill Down Visuals and how they can be used to enhance data storytelling in a report.
Book a meeting