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WEBINAR

How to Design a Power BI Dashboard for the IT Support Desk

04 Jul, 2025 | 08:00 AM - EDT

Optimize IT support team performance by building an effective Power BI dashboard in this hands-on workshop. Learn how to clean data, choose the right visuals, and create reports that drive real improvements.

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About webinar

In this live session, we’ll walk you through how to design a Power BI dashboard for analyzing helpdesk tickets and perpare submission for the IT support Power BI challenge with FP20 Analytics

 

You’ll learn how to take raw support data,  like ticket types, tags, and resolution times  and turn it into a clean, useful dashboard that support teams can use.

No fluff, just practical tips on building something that helps people do their jobs better.

 

What you’ll learn:

  • How to clean and prepare ticket data in Power Query

  • Which visuals help show team performance and response times

  • How to lay out a dashboard for daily use by IT support teams

  • Tips for using ZoomCharts Drill Down visuals to make reports interactive

Speakers:

  • Aivis Pavlovs – Senior Power BI expert at ZoomCharts

  • Federico Pastor – Power BI trainer and founder of FP20 Analytics

Whether you’re joining the challenge or just want to improve your reporting skills, this workshop will help you build dashboards that work.

Date and time

04 Jul, 2025

08:00 AM - EDT

Speakers

Federico Pastor

Federico Pastor, Power BI Trainer and FP20 Analytics Community Founder

Aivis Pavlovs

Aivis Pavlovs, Senior Product Expert at ZoomCharts

Share this event

Sign up now



About webinar

In this live session, we’ll walk you through how to design a Power BI dashboard for analyzing helpdesk tickets and perpare submission for the IT support Power BI challenge with FP20 Analytics

 

You’ll learn how to take raw support data,  like ticket types, tags, and resolution times  and turn it into a clean, useful dashboard that support teams can use.

No fluff, just practical tips on building something that helps people do their jobs better.

 

What you’ll learn:

  • How to clean and prepare ticket data in Power Query

  • Which visuals help show team performance and response times

  • How to lay out a dashboard for daily use by IT support teams

  • Tips for using ZoomCharts Drill Down visuals to make reports interactive

Speakers:

  • Aivis Pavlovs – Senior Power BI expert at ZoomCharts

  • Federico Pastor – Power BI trainer and founder of FP20 Analytics

Whether you’re joining the challenge or just want to improve your reporting skills, this workshop will help you build dashboards that work.

Date and time

04 Jul, 2025

08:00 AM - EDT

Speakers

Federico Pastor

Federico Pastor, Power BI Trainer and FP20 Analytics Community Founder

Aivis Pavlovs

Aivis Pavlovs, Senior Product Expert at ZoomCharts

Share this event

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