WEBINAR
How to Design a Power BI Dashboard for the IT Support Desk
Optimize IT support team performance by building an effective Power BI dashboard in this hands-on workshop. Learn how to clean data, choose the right visuals, and create reports that drive real improvements.
WATCH RECORDING
About webinar
In this live session, we’ll walk you through how to design a Power BI dashboard for analyzing helpdesk tickets and perpare submission for the IT support Power BI challenge with FP20 Analytics
You’ll learn how to take raw support data, like ticket types, tags, and resolution times and turn it into a clean, useful dashboard that support teams can use.
No fluff, just practical tips on building something that helps people do their jobs better.
What you’ll learn:
-
How to clean and prepare ticket data in Power Query
-
Which visuals help show team performance and response times
-
How to lay out a dashboard for daily use by IT support teams
-
Tips for using ZoomCharts Drill Down visuals to make reports interactive
Speakers:
-
Aivis Pavlovs – Senior Power BI expert at ZoomCharts
-
Federico Pastor – Power BI trainer and founder of FP20 Analytics
Whether you’re joining the challenge or just want to improve your reporting skills, this workshop will help you build dashboards that work.
Date and time
04 Jul, 2025
08:00 AM - EDT
Speakers
Federico Pastor, Power BI Trainer and FP20 Analytics Community Founder
Aivis Pavlovs, Senior Product Expert at ZoomCharts
Watch recording
About webinar
In this live session, we’ll walk you through how to design a Power BI dashboard for analyzing helpdesk tickets and perpare submission for the IT support Power BI challenge with FP20 Analytics
You’ll learn how to take raw support data, like ticket types, tags, and resolution times and turn it into a clean, useful dashboard that support teams can use.
No fluff, just practical tips on building something that helps people do their jobs better.
What you’ll learn:
-
How to clean and prepare ticket data in Power Query
-
Which visuals help show team performance and response times
-
How to lay out a dashboard for daily use by IT support teams
-
Tips for using ZoomCharts Drill Down visuals to make reports interactive
Speakers:
-
Aivis Pavlovs – Senior Power BI expert at ZoomCharts
-
Federico Pastor – Power BI trainer and founder of FP20 Analytics
Whether you’re joining the challenge or just want to improve your reporting skills, this workshop will help you build dashboards that work.
Date and time
04 Jul, 2025
08:00 AM - EDT
Speakers
Federico Pastor, Power BI Trainer and FP20 Analytics Community Founder
Aivis Pavlovs, Senior Product Expert at ZoomCharts