Summary

This Power BI IT Support Ticket Demand & Timeline Dashboard provides a two-page view of service desk activity. It helps IT support teams examine ticket demand over time, compare operational groups, and explore where support requests originate.

The report was created by Crystal Andrea Dsouza for the FP20 Analytics ZoomCharts Challenge in July 2025 using the IT Helpdesk Performance Analysis dataset.

Key Insights of the Power BI IT Support Ticket Demand & Timeline Dashboard

The report combines time-based, comparative, and geographic analysis across two pages. Its main analysis areas include:

• Ticket demand: Review overall helpdesk activity and changes in support volume
• Timeline analysis: Explore how ticket activity develops across the available dates and periods
• Operational comparisons: Compare support demand across queues, request types, priorities, and other available groups
• Location analysis: Examine where support requests originate and compare activity between locations
• Demand patterns: Identify periods or operational segments that may require closer investigation

Drill Down Timeline PRO supports detailed chronological exploration, while Combo and Combo Bar PRO compare measures across time and operational groups. Map PRO adds geographic context to the analysis of support demand.

How to Use This Power BI IT Support Ticket Demand & Timeline Dashboard

Move between the two report pages to explore support activity from different perspectives. Click active timeline periods, chart elements, bars, and map locations to filter related visuals and investigate selected ticket groups.

Preview the interactive dashboard online or download the .pbix template to review its data model, calculations, report structure, and visual settings. Replace the sample data with your own service desk records to adapt the dashboard for IT support demand monitoring.