WEBINAR
Workshop: How to build AI Agent & Customer Support Analytics Power BI Dashboard
Join the FP20 Analytics & ZoomCharts Challenge 42 workshop to explore the AI Agent Customer Support dataset and learn how to build an interactive Power BI report that analyzes AI performance, customer satisfaction, support efficiency, and costs.
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About webinar
How effective are AI agents in customer support, and when is human assistance needed to deliver better results?
Join our live workshop for the FP20 Analytics & ZoomCharts Power BI Challenge 42, where we'll introduce the AI Agent Customer Support dataset and explore how to turn customer support data into meaningful business insights using Power BI.
The dataset includes 12,000 customer support tickets across live chat, email, and messaging channels, covering AI-only, AI-to-human, and human-only support journeys.
During the workshop, we'll explore how to:
- Visualize AI agent and AI customer support performance, resolution rates, and SLA compliance.
- Use ZoomCharts Drill Down visuals to create interactive Power BI dashboards.
- Build a clear data story that helps support leaders make better decisions.
Whether you're participating in the challenge or looking to improve your Power BI dashboard skills, this session will help you get started.
Challenge submission deadline: November 16, 2026, at 23:59 UK time.
Date and time
03 Nov, 2026
07:00 AM - EST
Speakers
Aivis Pavlovs, Senior Product Expert | ZoomCharts
Federico Pastor, Power BI Trainer and FP20 Analytics Community Founder
Sign up now
About webinar
How effective are AI agents in customer support, and when is human assistance needed to deliver better results?
Join our live workshop for the FP20 Analytics & ZoomCharts Power BI Challenge 42, where we'll introduce the AI Agent Customer Support dataset and explore how to turn customer support data into meaningful business insights using Power BI.
The dataset includes 12,000 customer support tickets across live chat, email, and messaging channels, covering AI-only, AI-to-human, and human-only support journeys.
During the workshop, we'll explore how to:
- Visualize AI agent and AI customer support performance, resolution rates, and SLA compliance.
- Use ZoomCharts Drill Down visuals to create interactive Power BI dashboards.
- Build a clear data story that helps support leaders make better decisions.
Whether you're participating in the challenge or looking to improve your Power BI dashboard skills, this session will help you get started.
Challenge submission deadline: November 16, 2026, at 23:59 UK time.
Date and time
03 Nov, 2026
07:00 AM - EST
Speakers
Aivis Pavlovs, Senior Product Expert | ZoomCharts
Federico Pastor, Power BI Trainer and FP20 Analytics Community Founder
