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Report Author: Nina Ikpe
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More sales do not always mean more value. An e-commerce business can generate strong revenue while quietly giving a lot of that value back through discounts, refunds, returns, fulfillment costs, and missed sales. This report looks beyond the top-line numbers to understand what was sold, what was actually kept, and where profitability is being won or lost. It explores customer and market performance, campaign and discount economics, return and fulfillment patterns, and the categories and products contributing most to the bottom line. But understanding what happened is only part of the story. The final page lets you test different demand, discount, and return-rate assumptions to see how potential changes could affect sales and contribution margin. The goal is to turn the numbers into a clearer picture of where growth creates value and where more sales may not necessarily mean more profit.
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