Consumer Financial Complaints

Summary

This Power BI report uses the Consumer Financial Complaints Dataset and features ZoomCharts Drill Down PRO custom visuals for Power BI. It was submitted to the Onyx Data DataDNA ZoomCharts Mini Challenge in October 2025.

Author Description:

As a data analyst at the Consumer Financial Protection Bureau (CFPB), your task is to analyze consumer complaint data to uncover key patterns and insights. The goal is to identify trends over time, regional hotspots, and products or companies driving the most complaints. You will also assess company response times, evaluate complaint outcomes, and explore relationships between company characteristics and consumer experiences. Your findings will help inform fair lending practices, support regulatory actions, and enhance transparency for consumers.