What support level is included in my subscription plan?
ZoomCharts offer two Service-Level-Agreements (SLA): Standard SLA and Premium SLA.
Standard SLA comes automatically with all licensing plans and includes:
Technical support via e-mail, with the response time not exceeding 5-working days. All tickets can be submitted to [email protected].
Access to current and all future visuals in the Drill Down Visuals Suite, including regular updates for these visuals.
ESLA (Enterprise Service Level Agreement) is a paid service. In addition to the Standard SLA, Premium SLA includes:
Individual instructor-led online training service for Power BI report creators to speed up the onboarding process.
Support service by dedicated technical lead for configuration and customization consulting, with a response to issues and/or inquiries within 24 hours.
Power BI report creation service to deliver tailored report templates.
New custom visuals feature development service to solve your specific business needs.
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