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This Power BI report uses the Consumer Financial Complaints Dataset and features ZoomCharts Drill Down PRO custom visuals for Power BI. It was submitted to the Onyx Data DataDNA ZoomCharts Mini Challenge in October 2025.
Author Description:
This dashboard analyzes over 62,000 consumer complaints across regions, company sizes, and product categories. While 97.6% of cases are resolved, a small portion still require further action. The insights point to three key priorities: accelerating initial response times, focusing on high-complaint regions and states, and leveraging chatbots on web platforms to handle early-stage inquiries more efficiently.
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