ZoomCharts Custom Visuals for Power BI FAQ

Do ZoomCharts Custom Visuals work with standard visuals for filtering?

Yes, ZoomCharts Custom Visuals react and cross-filter all other Power BI visuals.

What if I start a subscription for 1 month and then cancel it?

In order to continue to use ZoomCharts Custom Visuals in your company, you need to buy at least one active license - otherwise, use of paid ZoomCharts Custom Visuals is illegal.

If I need a customization, can I have it?

Yes, you can request new features and we will add them to the feature backlog. It you need a feature instantly, please write to sales@zoomcharts.com

If I buy a bundle now, would I get access to all new charts?

No. Current bundle will give you access to the charts that are included in the bundle.

Can I buy the visuals using Amex/PayPal?

No, we only support VISA and MasterCard for online purchases.

Can I pay with wire-transfer?

Yes, you can. If you need an invoice, please write to sales@zoomcharts.com

Do I need to purchase a Custom Visual license for the total employees count in all of the company?

Yes, a Custom Visual license is required for the total employees count in your organization.

Do I have to count all the global franchise employees or just my branch? Visuals are going to be used just in my branch.

Please talk to us so we can understand your scenario. Based on your business and usage, we may be able to work out a solution.

What if my organization employees count changes and I need to transition to another license?

In such case write to sales@zoomcharts.com and we will switch you to another plan.

We have multiple divisions in our company. We operate independently across these divisions, but we are part of the same registered entity. Can a Custom Visual be licensed to just one division?

Please talk to us so we can understand your scenario. Based on your business and usage, we may be able to work out a solution.

What is your refund policy?

We do offer 30 days money back guarantee with no questions asked. If you would like to know more about it, please talk to us.

Can I purchase a license for Custom Visual counting just a subset of our employees that use the Power BI in any form?

No. License for Custom Visual is issued based on total registered employees count in your company.

Do you offer Microsoft Power BI implementation services?

No. Additionally of Custom Visuals that are listed we do provide custom features development for those and also a new Custom Visual development. Send us an email.

Do you share your development roadmap?

Not usually, no. If there's functionality you need but don't see within any Custom Visual, please send a feature request to our Custom Visuals team. You may learn we're already working on it.