Here’s what the role is about:

• Actively work with your assigned portfolio of B2B subscription-based customers via email, video and audio calls to ensure that they
  are happy with the services provided
• Handle quote requests and work on upsells by providing customers with all the necessary information based on their business
  needs
• Ensure that existing customers have the right licensing in place and renewed on time
• Create the best customer experience from the first moment of contact - welcome and onboard new customers, coordinate relevant
  training for them
• While communicating with the customers, clarify their use-cases of the product, obtain references about product and services
• Continuously maintain and enrich customer profiles in CRM with relevant information
• Work closely with other teams to negotiate the best deals and service level for your customers while maintaining healthy customer
  portfolio growth